All features.
Every tier.
No feature gating. No hidden fees. Choose the tier that matches your scale. All plans include complete access to cmdbx's suite of CMDB intelligence tools.
8 Powerful Features
Same features, different limits
Professional
Perfect for smaller organizations getting started with CMDB intelligence
Sales-led annual plan matched to your CMDB scale, users, and ServiceNow footprint.
Scale & Limits
- Up to 10,000 CIs
- Up to 5 named users
- 1 ServiceNow instance
Support
- Email support (48-hour response)
Business
The best value for mid-market organizations with growing CMDBs
Sales-led annual plan matched to your CMDB scale, users, and ServiceNow footprint.
Scale & Limits
- Up to 50,000 CIs
- Up to 20 named users
- 2 ServiceNow instances
Support
- Email + chat support (24-hour response)
- Quarterly health check calls
Enterprise
For large enterprises requiring high scale and premium support
Sales-led annual plan matched to your CMDB scale, users, and ServiceNow footprint.
Scale & Limits
- Up to 200,000 CIs
- Up to 50 named users
- Up to 4 ServiceNow instances
Support
- Priority support (4-hour response, 24/7 critical)
- Dedicated customer success manager
- Quarterly business reviews
MSP
Built for managed service providers operating across multiple customer environments. Run CMDBx as your portfolio intelligence layer with delegated tenant access, controlled onboarding, and the full analysis stack available across the accounts you manage.
Custom commercial model for MSP portfolios and multi-customer operating teams.
Built For MSPs
- Manage multiple customer tenants from one operational layer
- Use CMDBx advanced features across managed environments
- Coordinate onboarding and customer operations with CMDBx support
Feature Comparison
| Feature | Professional | Business | Enterprise | MSP |
|---|---|---|---|---|
| Configuration Items (CIs) | 10,000 | 50,000 | 200,000 | Custom |
| Named Users | 5 | 20 | 50 | Custom |
| ServiceNow Instances | 1 | 2 | 4 | Portfolio-based |
| Response Time | 48 hours | 24 hours | 4 hours | Defined per engagement |
| Dedicated CSM | N/A | N/A | ||
| Delegated Customer Operations | N/A | N/A | N/A |
Common questions
Everything you need to know about pricing and billing.
Are there any hidden fees?
No. All plans are all-inclusive with no setup fees, overage charges, or hidden costs. You pay the annual fee and get access to everything in your tier.
Can I try before I buy?
Yes. Start with a CMDBx pilot - a guided pilot program designed to surface CMDB gaps, validate service models, and reduce change risk without impacting production.
What if I exceed my CI or user limits?
We'll notify you when you approach your limits. You can upgrade to the next tier at any time, with prorated billing for the remainder of your annual term.
Do you offer discounts for multi-year commitments?
Yes. Contact [email protected] to discuss pricing for 2+ year commitments. We offer discounts for longer contracts.
Ready to get started?
Join teams who trust cmdbx to transform their ServiceNow CMDB into a strategic asset.