ServiceNow expertise,
from build to adoption.
Alongside the CMDBx platform, our team builds custom ServiceNow modules, runs managed ServiceNow services, and helps your people adopt what you deploy through change management and training.
Custom ServiceNow modules
Scoped applications and platform extensions for the processes that ServiceNow products do not cover out of the box, built to ServiceNow development standards so they survive upgrades.
A good fit when
You need a capability ServiceNow does not ship, or an older customization has become hard to upgrade.
What we deliver
- Scoped applications with their own tables, roles, access controls, and application-repository delivery
- Workflow automation in Flow Designer and IntegrationHub, including custom spokes
- REST and event-driven integrations with monitoring, discovery, identity, and ticketing tools
- Agent workspaces, UI Builder experiences, and Service Portal widgets
- CMDB extensions: custom CI classes, identification and reconciliation rules, and CSDM-aligned service models
- Automated Test Framework coverage, technical documentation, and a clean handover
Managed ServiceNow services
A dedicated team that runs and improves your ServiceNow platform as a managed service provider, so your internal staff can work on the roadmap instead of the queue.
A good fit when
You run ServiceNow with a small internal team, or you want one partner accountable for platform health.
What we deliver
- Platform administration, user and group management, and periodic access reviews
- Family release upgrades: impact assessment, skipped-record review, and regression testing
- Enhancement backlog delivery against an agreed monthly capacity
- CMDB and CSDM stewardship: data-quality reviews, duplicate and orphan cleanup, ownership follow-up
- Discovery, Service Graph connector, and integration health monitoring
- Monthly service reviews with platform health, backlog, and CMDB trend reporting
Organizational change management
A ServiceNow rollout succeeds only when people change how they work. We plan and run the people side of the change, from the first stakeholder interview to sustained adoption.
A good fit when
You are launching a new ServiceNow product, consolidating tools, or asking teams to own CMDB data for the first time.
What we deliver
- Stakeholder and change impact analysis by role, team, and process
- Change readiness assessments before each go-live
- Communication plans and launch material for each audience
- Process owner, CI owner, and data steward operating model with a clear RACI
- Adoption measurement from ServiceNow usage and CMDB data-quality signals
- Leadership coaching and structured resistance management
ServiceNow training
Role-based training that teaches people to do their actual job in your instance, with your processes and your data, not a generic demo environment.
A good fit when
You are onboarding new teams, rolling out new capabilities, or seeing low adoption of a process you already built.
What we deliver
- Fulfiller and end-user training for ITSM, customer service, and custom workflows
- Administrator and developer enablement for your platform team
- CMDB and CSDM training for configuration managers, CI owners, and data stewards
- Train-the-trainer programs with reusable course material
- Quick reference guides, recorded walkthroughs, and knowledge articles
- On-site, remote, or blended delivery
One team from first workshop
to steady-state operations.
The same people who design the solution build it, prepare your teams for it, and can run it afterwards. Nothing is lost between handoffs.
- 01
Discover
We review your instance, processes, and CMDB data, and agree on the outcome and how to measure it.
- 02
Design
Solution design, data model, and operating model, reviewed with your platform owner before any build starts.
- 03
Build
Iterative delivery in your sub-production instances, with demos every sprint and automated tests for what we ship.
- 04
Adopt
Change management, communications, and role-based training timed to each release.
- 05
Run
Hand over to your team with documentation, or keep us on as your managed service provider.
Work with us the way that suits you.
Fixed-scope project
A defined outcome, such as a custom module, an upgrade, or a CSDM remodel, with an agreed scope, timeline, and acceptance criteria.
Managed service
Monthly retained capacity for administration, enhancements, upgrades, and CMDB stewardship, with coverage terms agreed per engagement.
Team augmentation
ServiceNow developers, architects, or change and training specialists embedded in your team for a defined period.
Measured with evidence, not opinion.
When you also run CMDBx, CMDB and CSDM engagements start from a measured baseline: CI health scores, dependency topology, CSDM validation results, and sync-to-sync activity.
The same evidence shows progress after each release, so your platform owner and leadership see what changed in the data, not only what was delivered.
Explore the CMDBx platformTell us what you need to build, run, or roll out.
We will reply with a proposed approach, the team we would assign, and an engagement model that fits.