CI Health Workspace

Last Updated: May 7, 2026
Estimated Reading Time: 5 minutes

Overview

CI Health Workspace is the daily operating view for Configuration Item quality. Use it to find CIs, filter by health or class, inspect issues, and route confirmed problems into Remediation Workbench.

When To Use It

Use CI Health Workspace when you need to:

  • find a CI synced from ServiceNow
  • review health score and status
  • identify stale, orphaned, incomplete, or non-compliant CIs
  • filter high-priority CIs for cleanup
  • create remediation candidates for governed review

Search And Filters

Search by CI name, class, or ServiceNow identifier.

Common filters include:

  • CI class
  • health status
  • criticality
  • environment
  • issue type
  • remediation status

Use filters before reviewing or exporting data. A narrow view is easier to investigate and creates cleaner remediation candidates.

Health Status

Health scores help prioritize cleanup:

| Status | Score Range | Meaning | |--------|-------------|---------| | Excellent | 90-100 | Strong CMDB quality | | Good | 75-89 | Minor issues | | Fair | 50-74 | Needs review | | Poor | 25-49 | High cleanup priority | | Critical | 0-24 | Immediate attention recommended |

Review A CI

Click a CI to inspect:

  • core ServiceNow attributes
  • health score and breakdown
  • freshness indicators
  • relationship counts
  • CSDM-related issues
  • recommended next actions

Create A Remediation Candidate

When an issue needs governed correction:

  1. Filter or search for the affected CI.
  2. Open the CI or relevant issue action.
  3. Create a remediation candidate.
  4. Open Remediation Workbench to review and process the candidate.

CI Health Workspace is the intake point. Remediation Workbench is where candidates are reviewed, approved, rejected, staged, or executed.

Common Workflows

Find orphaned CIs

  1. Filter to poor or critical health.
  2. Look for relationship issues.
  3. Review whether the CI should be linked, retired, or excluded.
  4. Create remediation candidates for confirmed issues.

Prioritize critical CIs

  1. Filter by criticality.
  2. Sort by health score.
  3. Review the lowest-scoring CIs first.
  4. Route confirmed correction work into Remediation Workbench.

Clean stale data

  1. Sort or filter by last updated date.
  2. Review CIs that have not changed recently.
  3. Confirm whether stale data reflects a real issue.
  4. Coordinate updates in ServiceNow or through governed cmdbx workflows.

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