CI Health
Last Updated: September 28, 2026
Estimated Reading Time: 5 minutes
Overview
CI Health is the daily view for Configuration Item quality. Use it to find CIs, filter by health or class, examine the health breakdown of a CI, and open the issues for a CI in Remediation.
Go to CMDB > CI Health.
When To Use It
Use CI Health when you need to:
- find a CI that CMDBx synced from ServiceNow
- review the health score and status of a CI
- identify stale, orphaned, incomplete, or non-compliant CIs
- filter high-priority CIs for cleanup
- open the issues for a CI
Search And Filters
Search by CI name, class, or Sys ID.
Common filters include:
- CI class
- health status
- criticality
- environment
Use filters before you review or export data. A narrow view is easier to investigate.
Health Status
Health scores help you prioritize cleanup:
| Status | Score Range | Meaning |
|---|---|---|
| Excellent | 90-100 | Strong CMDB quality |
| Good | 75-89 | Minor issues |
| Fair | 50-74 | Needs review |
| Poor | 25-49 | High cleanup priority |
| Critical | 0-24 | Immediate attention recommended |
CMDBx calculates each score with deterministic, versioned rules. See How Health Scores Work.
Review A CI
Click a CI to examine:
- core ServiceNow attributes
- the health score and its breakdown
- freshness indicators
- relationship counts
- CSDM-related issues
- the active findings for the CI
Fix Problems
CI Health shows problems. Remediation fixes them.
- Open the CI.
- In Issues for this CI, click Fix next to an issue. You can also click Fix next to a check in Identified Issues & Recommendations, or click Fix issues for this CI to see all issues for the CI.
- The issue opens for this CI only, and the CI is selected. Click Prepare correction. See Remediation.
If CMDBx cannot match a check to an issue, it shows Find in issues next to the check. Click it to see all issues for the CI. Issues appear after a full sync. Before the first full sync, CMDBx shows that issues have not been checked yet.
After a fix, the health score changes when CMDBx recalculates health. Direct fixes queue a health recalculation for the affected CIs. Other fixes appear after the next sync.
Other Actions
- Review N CIs creates AI-assisted remediation guidance for the visible CIs or for the CIs that you select.
- Analyze environment creates guidance for the whole environment.
- Assess criticality proposes business criticality values for review.
- Recalculate Health recalculates the health for the current page or for all CIs.
- Export CSV downloads the current view.
AI guidance is a recommendation. It does not change ServiceNow and it does not change health scores.
Common Workflows
Find orphaned CIs
- Filter to poor or critical health.
- Look for relationship issues.
- Decide whether the CI must be linked, retired, or excluded.
- Open the issues for the CI to fix confirmed problems.
Prioritize critical CIs
- Filter by criticality.
- Sort by health score.
- Review the lowest-scoring CIs first.
Clean stale data
- Filter or sort by the last update date.
- Review CIs that did not change recently.
- Confirm whether the stale data shows a real issue.
- Update the data in ServiceNow or through Remediation.