Remediation

Last Updated: September 28, 2026
Estimated Reading Time: 8 minutes

Overview

Remediation is where you fix CMDB problems and prove that the fixes held. It has two views:

Issues shows findings. A finding is a recurring CMDB problem with an owner, a severity, affected CIs, and a history.
Change reviews shows corrections that need review, approval, and a ServiceNow change request.

A closed ServiceNow change request is not proof that the CMDB is fixed. CMDBx closes a finding only after it checks the affected CIs again and the problem is gone.

Go to Remediation in the workspace menu. From CI Health, you can also click Fix issues for this CI or Fix next to one issue. The issue list then shows Issues for the CI name. To see the issues for all CIs, click Show issues for all CIs.

Issues

Find Issues

Use the filters above the issue list:

Search by issue name.
Filter by status: Open and in progress, Open, In progress, Fixed, Won't fix, or All issues.
Filter by severity.
Click Assigned to me to see your issues.

Issue statuses:

Status	Meaning
Open	CMDBx found the problem and nobody is working on it yet.
In progress	A person or a correction is working on the problem.
Fixed	CMDBx checked the CIs again and the problem is gone.
Won't fix	A person accepted the risk or marked the issue as not a problem.

Review an Issue

Click an issue to see:

the affected CIs
the evidence for the problem
the owner and the severity
the history and the comments
linked corrections and change requests

To assign one or more issues to a person, select the issues and click Assign. The assignee works on the issue. The assignee is not the owner of the CI. To record a decision, click Add comment.

When you open an issue from a CI, the issue shows only that CI. To see all affected CIs, click View all affected CIs.

Direct Fix Availability

Direct fixes are temporarily unavailable. This includes pending direct-fix approvals. Use the change-request procedure below for all corrections.

Fix an Issue Through a Change Request

Use this procedure for all issues that need a correction.

Open the issue.
Select the affected CIs and click Prepare correction. If a correction already exists, click Review correction.
Examine the exact preview. It shows each ServiceNow record and field that the correction changes.
Approve the preview. The approval applies only to that exact preview. If the preview changes or expires, you must approve it again.
Click Create ServiceNow change request.
CMDBx tracks the change request in ServiceNow.

When the change request closes successfully, the issue shows that it is awaiting verification. It is not fixed yet.

How CMDBx Verifies the Fix

The next complete sync runs after the change request closes.
CMDBx runs the exact rule that found the problem again for each affected CI.
If the problem is gone for every affected CI, the issue changes to Fixed.
If the problem is still there, the issue stays open.
If CMDBx cannot check a CI reliably, for example after a partial sync, it waits for a later sync. It does not close the issue.

Change Reviews

Change reviews lists the corrections that need a decision. Correction statuses:

Status	Meaning
Draft	The correction is not ready for approval.
Awaiting approval	A reviewer must approve the exact preview.
Applying	CMDBx is creating or tracking the ServiceNow change request.
Done	The change request completed. The linked issue waits for verification.
Failed	The correction did not complete. Examine the details.

To stop a correction, click Reject and add a reason.

Corrections and direct fixes write to ServiceNow when write access is configured. Confirm the active environment before you apply a fix or create a change request.

Good Practice

Confirm the active environment before you fix anything.
Start with direct fixes for ownership and status problems.
Use comments to record decisions.
Do not approve broad corrections from weak evidence.
Let the next sync confirm the fix before you report it as done.