Understanding the Interface

Last Updated: May 7, 2026
Estimated Reading Time: 5 minutes

Overview

cmdbx is organized around a left navigation sidebar, an environment-aware workspace, and Settings sections for operational configuration. This guide explains where to find the main product areas.

Left Navigation

The left sidebar is the primary navigation surface.

Overview

Use Overview to see the tenant-level health summary, key metrics, trends, and current operating picture.

CI Health Workspace

Use CI Health Workspace to browse synced Configuration Items, filter by class or health status, review health issues, and start remediation intake for specific problems.

Remediation Workbench

Use Remediation Workbench to review, approve, reject, dismiss, stage, and execute governed remediation candidates.

Dependency Map

Use Dependency Map to visualize ServiceNow CI relationships, inspect topology, focus on a CI, and understand service dependencies.

CSDM Workbench

Use CSDM Workbench to model services and relationships. Write-back actions require separate write access and appropriate approvals.

CSDM Validator

Use CSDM Validator to audit service-model compliance and identify relationship or modeling issues.

AI Discovery

Use AI Discovery to generate service blueprint candidates from CMDB topology and review them before loading them into the CSDM workflow.

Settings

Settings expands into operational sections:

  • Connection: ServiceNow read and write connection details.
  • Sync Status: recent sync jobs, status, history, and manual sync controls.
  • Sync Config: sync scope, schedules, and CI class configuration.
  • AI Analysis: AI provider and usage configuration.
  • Alerts: notification preferences.
  • Team: tenant users and invitations.

Settings is the current location for ServiceNow connection, sync status, sync configuration, AI configuration, alerts, and team management.

Environment Selector

Tenants can use separate environments such as development, test, and production, depending on the configured plan and setup. The active environment determines which ServiceNow connection, synced CIs, relationships, and health data you are viewing.

Before running syncs or reviewing write-back candidates, confirm that you are in the intended environment.

Common Workflows

Check CMDB health

  1. Open Overview.
  2. Review health score, issue counts, and trends.
  3. Open CI Health Workspace to inspect specific CIs.

Investigate a dependency

  1. Open Dependency Map.
  2. Search for the CI or service.
  3. Use focus mode or filters to reduce noise.
  4. Use Blast Radius when you need change-impact analysis.

Run or review a sync

  1. Open Settings.
  2. Select Sync Status.
  3. Review recent job history.
  4. Use the manual sync control when appropriate.

Review remediation work

  1. Open Remediation Workbench.
  2. Filter candidates by state or source.
  3. Review evidence and comments.
  4. Approve, reject, dismiss, stage, or execute according to your governance process.

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