Interface Overview
Last Updated: September 28, 2026
Estimated Reading Time: 5 minutes
Overview
cmdbx is organized around a top bar, a Workspaces menu, and workspace tabs. This guide explains where to find the main parts of the product.
Top Bar
The top bar is on every page. From left to right, it contains:
- Workspaces menu: opens the list of workspaces and shows the current workspace.
- Search configuration items: finds a CI and opens a quick view of it.
- Workspace density: switches between Comfortable and Compact layouts.
- Environment selector: shows the active environment and lets you change it.
- Sync status: shows the time of the last sync.
- Notifications: shows alerts.
- Account menu: contains Settings, Send feedback, My feedback, and Change Password.
Workspaces
Click Workspaces to open the menu. Some workspaces have tabs below the top bar.
| Workspace | Tabs | Use it to |
|---|---|---|
| Overview | See CMDB health, next best actions, findings, CMDB activity, and trends. | |
| CMDB | CI Health, Activity | Review CI quality, and see what changed between syncs. |
| Dependency Map | Explore topology, and run Focus, Time Machine, Blast Radius, and Exposure Analysis. | |
| Remediation | Issues, Change reviews | Fix CMDB problems and review corrections. |
| CSDM | Adoption, Workbench, Validator, AI Discovery | Validate, design, and discover service models. |
| Reporting | Run and export operational reports. | |
| Settings | Configure the ServiceNow connection, sync, AI, alerts, and team. |
Your plan and your role control which workspaces and tabs you see. For example, Adoption shows only when CSDM adoption programs are on for your tenant. Assessment tenants show an Assessments workspace.
Settings
Settings has these sections:
- Connection & Data: ServiceNow, Sync Status, Sync Config, and CI Fields
- Workspace: AI Analysis, Alerts, and Team
- Advanced Analysis & Write-back: Outage Propagation, Impact Scoring, and Fixes & Changes
Only users who can configure ServiceNow see Advanced Analysis & Write-back.
Environment Selector
A tenant can have separate Development, Test, and Production environments. The active environment controls which ServiceNow connection and data you see. It also controls where fixes and change requests go.
Confirm the active environment before you run a sync, apply a fix, or create a change request.
Common Workflows
Check CMDB health
- Go to Overview.
- Review the health score, the next best actions, and the trends.
- Go to CMDB > CI Health to examine specific CIs.
Assess a change
- Go to Dependency Map.
- Search for the CI.
- Right-click the CI and select Simulate Outage.
- For a change request with more than one affected CI, use Change Impact Analysis.
Fix a problem
- Go to Remediation.
- Open an issue on the Issues tab.
- Fix it directly or through a change request.
Run or review a sync
- Go to Settings.
- Select Sync Status.
- Review the recent jobs.
- Use the manual sync control when necessary.