Welcome to cmdbx

Last Updated: January 6, 2026 Estimated Reading Time: 3 minutes

Overview

cmdbx transforms your ServiceNow CMDB into actionable intelligence with real-time health monitoring, interactive service maps, and AI-powered recommendations.

What is cmdbx?

cmdbx is a B2B SaaS platform designed for CMDB administrators and IT operations teams who need to:

  • Monitor CMDB health with automated scoring and actionable insights
  • Visualize service dependencies with interactive graph layouts
  • Assess change impact before making critical infrastructure changes
  • Maintain CSDM compliance with visual service modeling tools
  • Improve data quality with AI-powered remediation recommendations

Who Should Use cmdbx?

cmdbx is built for:

  • CMDB Administrators: Keep your CMDB clean, complete, and compliant
  • IT Operations Managers: Understand service dependencies and reduce outages
  • ServiceNow Administrators: Extend ServiceNow with advanced visualization and analytics
  • Change Managers: Assess blast radius before approving changes

How It Works

  1. Connect: Securely connect your ServiceNow instance (read-only credentials)
  2. Sync: cmdbx imports your CMDB data (CIs and relationships)
  3. Analyze: AI-powered health scoring identifies issues automatically
  4. Visualize: Explore your CMDB as an interactive graph with multiple layouts
  5. Act: Use insights to improve health, plan changes, and model services

Key Features at a Glance

Real-Time Health Monitoring

Track your CMDB health score (0-100) with automated issue detection for orphaned CIs, stale records, and data quality problems.

Interactive Dependency Map

Visualize your infrastructure with 7 intelligent layouts:

  • Force-Directed (clustering)
  • Hierarchical (top-down dependencies)
  • Layer-Based (infrastructure stack)
  • Business Service (grouped by function)
  • Network Topology (network zones)
  • CSDM Stack (ServiceNow compliance)
  • Grid (organized by CI type)

Blast Radius Simulator

Simulate CI failures and instantly see cascading impacts. Essential for change management and risk assessment.

CSDM Workbench

Visual service modeling with write-back to ServiceNow. Create services that follow CSDM standards with built-in validation.

AI Assistant

Ask questions in natural language about your CMDB. Get intelligent analysis, remediation plans, and recommendations.

Multi-Environment Support

Manage Development, Staging, and Production environments separately within a single tenant.

cmdbx is read-only by default. Write access is optional and only required for the CSDM Workbench feature.

What's Next?

Ready to get started? Here's your path forward:

  1. First Login Guide - Log in and explore the dashboard
  2. Connecting ServiceNow - Set up your integration
  3. Understanding the Interface - Learn the layout
  4. Health Dashboard - Understand your CMDB health

Pricing Tiers

cmdbx offers four commercial paths to fit your operating model:

  • Professional: $35,000/year - Up to 10,000 CIs, 5 users
  • Business: $65,000/year - Up to 50,000 CIs, 20 users (most popular)
  • Enterprise: $95,000/year - Up to 200,000 CIs, 50 users, premium support
  • MSP: Custom commercial model for managed service providers operating across multiple customer tenants

All tiers include all features. Learn more on our pricing page.

Need Help?

If you have questions, contact our support team:

Next Steps: